Terms & Conditions
From time to time, we may modify our these to which the content and services available are subject so we ask that you continually review when visiting our website. Acceptance of these terms & conditions does not affect your statutory rights, except so far as legitimately excluded.
It explains how we operate, processing your orders, what we do if something goes wrong, your rights and our responsibility to you.
1. Age restrictions
Persons under the age of 18 are not authorized to make a transaction or register an account with Us. You are legally capable of entering into a binding contract and You are a minimum of 18 years old. If You are not legally capable of entering into contracts, We are legally entitled to cancel the order with You and will not be obliged to supply the goods.
2. International customers
If goods are being ordered from outside countries of UK, USA and Canada, import duties and taxes may be incurred once your Goods reach their destination. SAFISA is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and SAFISA cannot guarantee that the packaging of your Goods will be free of signs of tampering.
3. Intellectual property
All content included on the website including text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of the website, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable United Kingdom, international intellectual property and other laws. SAFISA is a registered trademark in UK, and all text, graphics, images and the other material are protected by copyright laws.
Products you purchase are intended for personal use only. If you wish to sell our products commercially please email us at [email protected] to enquire about a trade account. You are not permitted to onward sell any of our products without establishing a trade account. Our products, sets and anything bearing our trademarks may not be sold by you an individual for commercial gain nor listed to be sold physically at fairs or shops or online including, but not exclusive to, any online auction site such as ebay or any selling site such as amazon. Our products and anything bearing our trademarks may not be sold by those holding a trade account with us on any third party online websites including, but not exclusive to, any online auction site such as ebay or any selling site such as Amazon. Breach of these terms will be interpreted as a breach of contract and subject to legal advice and potential legal action. Any products listed as described above will result in individuals or trade account holders being requested to be remove items immediately.
4. Third party intellectual property
Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
5. Fair use of intellectual property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
6. Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of SAFISA or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this website does not imply any endorsement of the sites themselves or of those in control of them.
7. Links to this website
Those wishing to place a link to this website on other sites may do so only to the home page without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of SAFISA. To find out more please contact us by email at [email protected]
8. Use of communications facilities
When using the enquiry form or any other System on the Website you should do so in accordance with the following rules: You must not use obscene or vulgar language; You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist; You must not submit Content that is intended to promote or incite violence; It is advised that submissions are made using the english language as we may be unable to respond to enquiries submitted in any other languages; The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws; You must not impersonate other people, particularly employees and representatives of SAFISA or our affiliates; You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”. You acknowledge that SAFISA reserves the right to monitor any and all communications made to us or using our System. You acknowledge that SAFISA may retain copies of any and all communications made to us or using our System; You acknowledge that any information you send to us through our System or post on the enquiry form may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
You are able to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that: All information You submit is accurate and truthful; You have permission to submit Payment Information where permission may be required; You will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty. It is recommended that you do not share your Account details, particularly your username and password. SAFISA accepts no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser. If you have reason to believe that your Account details have been obtained by another without consent, you should contact SAFISA immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled prior to dispatch. In the event that an unauthorised purchase is dispatched prior to your notifying us of the unauthorised nature of the purchase, SAFISA accepts no liability or responsibility and you should make contact with the Carrier detailed in the Purchase Information.
10. Termination and cancellation
Either SAFISA or you may terminate your Account. If SAFISA terminates your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons. If SAFISA terminates your Account, any current or pending purchases on your Account will be cancelled and will not be dispatched. SAFISA reserves the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch. If purchases are cancelled for any reason prior to dispatch you will be refunded any monies paid in relation to those purchases. If you terminate your Account any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases.
11. Goods, pricing and delivery
Whilst every effort has been made to ensure that all graphical representations and descriptions of Goods available from SAFISA correspond to the actual Goods, SAFISA is not responsible for any variations from these descriptions. Products are made from plant ingredients which may lead to a variation in colour or texture. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct Goods, not different Goods altogether.
Where appropriate, you may be required to select the required size, number and other features such as gift wrap of the goods that you are purchasing.
SAFISA does not represent or warrant that such goods will be available. Stock indications are not provided on the website.
All pricing information on the website is correct at the time of going on line. SAFISA reserves the right to change prices and alter or remove any special offers from time to time and as necessary. If We find a pricing error when We receive Your order, We will contact you to ask if You wish to proceed at the correct price. If You confirm that you wish to proceed at the correct price, this constitutes a new order and We shall not be obliged to supply the goods until We have sent you a e-mail dispatch confirmation.
Prices shown on the website do not include delivery. The delivery charge will be confirmed during the order process. If you are based outside the UK, your card issuer will charge you in your local currency. We offer a currency converter at checkout for an estimate of the cost of your order in your chosen currency. Please note that the currency converter is for information only and does not confirm the final exchange rate that will be used. Your card issuer determines the exchange rate for the transaction and the final charge that will be made to your card.
Payment for goods is required at the time of placing an order. Goods remain the property of SAFISA until cleared payment is received. SAFISA will issue an e-mail confirmation of Your order sent to the e-mail address which You have provided.
We shall endeavour to dispatch your goods to you as soon as possible after you have placed your order, normally within 1-2 working days. If We are unable to dispatch your order within the timeframes given, we shall notify you and provide an estimated delivery date.
We will ship your order to the shipping address which you have provided. SAFISA does not accept any responsibility for goods being delivered to an incorrect address. If you have provided incorrect delivery information then please contact us as soon as possible at [email protected], quoting your order number. If your order has not been dispatched then we will endeavour, on a best efforts basis, to amend the address details. If your order has been dispatched we will not be liable for any losses incurred.
PO Box addresses: please note that we do not ship to PO Boxes.
Estimated Delivery Time: the time is takes to receive your order is on a best efforts basis. We estimate delivery times to be as follows: UK 2-5 working days, USA 2-5 working days, Canada 2-5 working days. These dates are estimates only and do not gua.
13. Returns policy
SAFISA always aims to provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.
If SAFISA receives no communication from you, within 2 days of receipt, regarding any problems with the Goods, we will presume that you have received the Goods in full working order and with no problems.
If you receive Goods which do not match those that you ordered, please contact us as soon as possible. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt and inspection of the returned Goods which should be unopened and in a re saleable condition.
If any Goods you have purchased have faults when they are delivered to you, please contact SAFISA within 2 days to arrange return. Goods should be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods and delivery, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. Please obtain a certificate of posting for your records and retain it until you have received your refund.
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. Please report such damage to SAFISA within 2 days. Upon receipt of the returned Goods, the price of the Goods and delivery, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods. Please obtain a certificate of posting for your records and retain it until you have received your refund.
You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to SAFISA within 14 working days of receipt and in re saleable condition. You are required to cover the cost of returning the cancelled item(s) to us. Please obtain a certificate of posting from the Post Office and retain it until You have received Your refund. A refund for the goods will be made once the goods have been received back and are deemed re-saleable
If you wish to return Goods to SAFISA for any of the above reasons, please contact us at [email protected] to make the appropriate arrangements.
If you wish to cancel an order then please contact Us as soon as possible. We can only cancel orders where the order has not yet been dispatched.
SAFISA reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors which may be taken into account in the exercise of this discretion include, but are not limited to: any use or enjoyment that you may have already had out of the Goods; any characteristics of the Goods which may cause them to deteriorate or expire rapidly; Such discretion to be exercised only within the confines of the law.
SAFISA makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.
No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind. Information provided on this website is provided for information purposes only and is not intended to diagnose, prescribe or replace the advice of professionals. It is the responsibility of the individual to check with a professional before using any products that may interfere with drugs or medical conditions. SAFISA is not responsible for incorrect use of products or information.
SAFISA products have been safety assessed in accordance with EU Cosmetic Regulations and as such have certification. SAFISA is not responsible for deterioration of products due to incorrect storage of the products such as in direct sunlight or near to a heat source. Storage instructions are cited on the product label. SAFISA is not responsible for the mis-use of its products in any way. It is Your responsibility to use products in the appropriate way.
No part of this website is intended to constitute a contractual offer capable of acceptance.
Whilst SAFISA uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.
16. Changes to the service and these terms and conditions
SAFISA reserves the right to change the website, its content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If SAFISA is required to make any changes to Terms and Conditions relating to sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
17. Availability of the website
The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
SAFISA accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
18. Limitation of liability
To the maximum extent permitted by law, SAFISA accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk. Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
19. No waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
20. Previous terms and conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
21. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and SAFISA.
All notices / communications shall be given to us either by post to our Premises (see address above) or by email to [email protected] Such notice will be deemed received 2 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday. SAFISA may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.
23. Law and jurisdiction
These Terms and Conditions and the relationship between you and SAFISA shall be governed by and construed in accordance with the Law of England and Wales and SAFISA and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.